Shipping Policy
Where we ship
We ship to all 50 U.S. states. We do not ship to P.O. boxes, APO/FPO addresses, Puerto Rico, Guam or other U.S. territories.
Processing time
Orders are processed within 1–2 business days (Monday–Friday, excluding federal holidays). Orders placed after 2pm ET on Friday, or on weekends, are processed the following Monday.
Delivery time
Standard shipping takes approximately 3–5 business days after processing. Delivery estimates are not guaranteed and may vary during peak seasons (Thanksgiving through New Year's), severe weather or carrier delays.
Shipping rates
- Orders $50 and over: FREE
- Orders under $50: $5.95 flat rate
Tracking
You'll receive a tracking link by email as soon as your order ships. Please allow up to 48 hours for tracking to update.
Address accuracy
Please double-check your shipping address at checkout. We cannot be responsible for packages delivered to an incorrect address entered by the customer. If a package is returned to us as undeliverable, we'll reach out to arrange reshipment; additional shipping charges may apply.
Lost, stolen or damaged packages
If tracking shows "delivered" but you don't have your package, please check with household members, neighbors and your building's mailroom first, then contact us within 7 days. If your item arrives damaged, email us within 48 hours with photos of the product and the packaging and we'll send a replacement at no cost.
Questions?
Email us at support@vellavia.co.